Thank you for choosing Ades Gems, where each item is uniquely handcrafted to order. We appreciate your patience as we put our passion and precision into every piece. Interested in custom orders? We love bringing your ideas to life! Please reach out to us, and we'll strive to create your dream design. Custom orders generally take 3-7 business days to craft, with an additional processing time of 2-3 days depending on the order. For shipping, please allow 3-7 business days, keeping in mind variations due to location, holidays, and postal service hours.

REFUND & EXCHANGE POLICY:
DEDICATION TO HANDCRAFTED EXCELLENCE AND CLIENT SATISFACTION

At Ades Gems, we take immense pride
in the fact that ALL OUR JEWELRY IS HANDCRAFTED, without relying on factory or
third-party production. Each piece is a labor of love, meticulously crafted and
QUALITY INSPECTED to ensure the utmost excellence. We carefully select premium
materials, ensuring that every item we create meets the highest standards of
craftsmanship and durability.

PLEASE NOTE: “WE DO NOT ISSUE
REFUNDS”. However, we stand by the quality of our work and offer a detailed exchange
policy for our unique, handcrafted jewelry:

1. Exchange Request Window:

If you wish to exchange an item,
please reach out to us at info@adesgems.com within 15 days of purchase. Timely
communication allows us to provide the best possible service while maintaining
the integrity of our handcrafted pieces.

2. Return and Inspection:

Upon receiving instructions for
return, ensure that the item is securely packaged and returned in its original
condition. Our team will conduct a thorough inspection upon receipt to confirm
its pristine state before proceeding with the exchange. 

3. Processing Time for Exchanges:

The inspection and processing of
exchanges take approximately 7-10 business days from the receipt of the
returned item. We appreciate your patience during this period as we work to
ensure your new selection upholds our standard of handcrafted quality.

4. Approval and Crafting of
Exchange Item:

Following approval, we will
commence crafting your new piece. In cases of value differences between
exchanged items, we will provide clear guidance for any additional steps
required.

5. Client Satisfaction:

At Ades Gems, your satisfaction is
paramount. We value your feedback and invite you to share your experience with
us at info@adesgems.com, helping us continually elevate our service.

We thank you for your understanding
and adherence to our policy, which enables us to maintain the high standard of
our handcrafted jewelry. Choosing Ades Gems means embracing unparalleled
quality and craftsmanship.